Teller Transactions

Training Outline

Definition:

Front line transactions are used for almost all member interaction. Funds being exchanged is typically completed in the Member Screen, although there are other menu options within the system that provide the same functionality, the basics of teller transactions consist of deposits/payments, withdrawals/advances, transfers, and cashing checks.

IRA contribution/distribution codes and options also available when performing transactions.

See TELLER LIMITS

Roles:

Navigations

Member Screen

Permissions

Member Screen- Take Account Negative

Member Screen- Transactions on Bad Address Accounts Member Screen- Edit IRA Code

Reports Available:

• See TELLER BALANCING
  

Procedure:

• Navigation: F12- Member Screen
  

Enter the member information in a SEARCH function to locate the account. Highlight the individual and select OK (or double click on the name) to enter the MEMBER SCREEN.

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Teller Transactions

Deposit/Payment

Highlight the sub-share in which the

deposit will be made and select

DEP/PMT

∙    The deposit screen will provide

ability to deposit into other

account.

∙    The payment function is same

as deposit on a loan account.

The deposit screen will appear.

CASH IN: if an amount is entered (and TRACK CASH is on for your user), a pop-up will appear to enter the denominations of the funds being received.

To initiate transaction by entering denominations instead of starting with a total amount, hit the ellipsis next to the amount field for CASH IN.

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Teller Transactions

Enter the monetary denominations and hit

OK.

REMAINING field should be 0.00 if funds

entered on first screen.

Warning- if the funds entered are not the

same dollar amount from the previous

screen, the system will continue and your

drawer could become out of balance.

If single check is being deposited, enter the

amount in CHECK IN. If multiple checks are

being deposited, and on-us check is being

processed, or a HOLD must be placed on the

check, hit the ellipsis button to enter each

check separately and more details.

From a balancing perspective, it is best to enter

each check individually instead of 1 amount as a

total for all checks. As each check is entered,

more boxes will appear. There is no limit as to

how many checks can be entered in the CHECK

ENTRY screen.

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Teller Transactions

From this screen, check(s) can be placed

on hold or processed as On-Us. Highlight

the particular check and hit F3 for HOLD

options and F4 for On-Us processing

options.

HOLD MESSAGES are configured within

the system (See HOLD MESSAGES), use

the drop down to select a hold reason.

This will populate the data regarding

days held. The check amount and

number must be manually entered, but

the other fields are editable if changes

are needed. Hit OK to proceed.

On-Us checks are processed immediately by

withdrawing funds from the system. Credit

Union procedure should dictate how On-Us

checks are processed through Check 21.

Enter the CHECK DIGIT (enter account

number at bottom of check) and CHECK

NUMBER. The system will validate the On-

Us checks and verify if funds are available.

Hit OK to proceed.

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Teller Transactions

When all checks have been

entered, hit OK to continue.

When all funds have been entered, the

amount/account of the deposit can be

entered. Funds can go into multiple

accounts. The default is to process all

funds into the account originally

highlighted for deposit.

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Teller Transactions

Use SPYGLASS to select a different

account and drop down to select

different sub-share. Can be done

on any portion of deposit.

If funds should go to multiple

destinations, edit the amount in the

first AMOUNT box (to that of less than

the total amount) and more boxes will

appear for deposit.

As changes are made to the

amount/deposit, the CASH OUT field

will adjust

If a share/draft/(certificate) account is selected, the available amount will appear, however if a loan is selected (for payment) the payment details and payoff amount will appear for that suffix.

If the payment should be principal only, select the PRINCIPAL ONLY PAYMENT box. Interest will not be taken from payment and due date will not be adjusted.

Can :

• Remove a portion of the transaction by hitting the red X next to a line item.
  

• Enter MESSAGE (MSG) that will be seen on member history/statement.
  

• Email receipt (if set up for credit union) box will appear to the right of MESSAGE field.
  

• Hide Balances. Will default if unassociated person.
  

• Skip Receipt. Receipt will still generate, but for archive only.
  

When all funds are being distributed to appropriate accounts, to where CASH OUT and NET DEPOSIT is correct, hit POST.

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Teller Transactions

After POST is selected, the

system will process the

transaction.

If CASH OUT was utilized (and

Track Cash is turned ON), the

Cash Out tracking box will

appear. Enter denominations

for funds leaving the drawer

and hit OK.

WARNING- the system does not

stop if the REMAINING is not

0.00.This could cause balancing

issues if wrong totals were

given.

The sub-account will contain history item

for appropriate portion of transaction.

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Teller Transactions

If deposit is for loan payment, the funds

will post in the following order:

1. Escrow
   

2. CD/CL Insurance
   

3. Late Fees
   

4. Interest
   

5. Other Fees in the Fee Bucket
   

6. Principal
   

Withdrawal/Advance

Highlight the sub-share in which the

withdrawal will be made and select

[W/D]/ADV

∙    The sub account selected is the only

account this withdrawal can come

from. It cannot come from multiple

accounts.

∙    The advance function is same as

withdrawal on a (line of credit) loan

account.

When a loan payment is delinquent the caption below will appear as a reminder to the user whenever money is about to be withdrawn from the account

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Teller Transactions

If there is cash being given to the

member, enter the amount in the

CASH OUT field.

For a CU CHECK, either enter an

amount if the field or hit the ellipsis

button for check details.

The check details will

default to the primary

member on the account.

The FEE will default from

the configured fee, but can

edit.

If check is correct, hit OK to

continue.

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Teller Transactions

Can edit by entering text in fields to change payee/address or use ellipsis to search entity. If entity selected, details from entity record will populate the name and address.

Can check OFAC if not member.

Enter payee name in top field and hit ENTER or LOOKUP. If no matches, select CLOSE to get to check details.

After details of check are

correct, hit OK to navigate

back to Withdrawal screen.

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Teller Transactions

All details for withdrawal will appear.

Can :

∙    Bring an account negative, if account type is set up to allow and if user has permission.

∙    Only 1 check can be printed per transaction. To print multiple checks, must be done in MULT TRAN screen. See MULTIPLE TRANSACTIONS.

∙    Enter MESSAGE (MSG) that will be seen on member history/statement.

∙    Email receipt (if set up for credit union) box will appear to the right of MESSAGE field.

∙    Hide Balances. Will default if unassociated person.

∙    Skip Receipt. Receipt will still generate, but for archive only.

∙    Replace an On-Us check by entering the on-us

check number in the ON-US CHECK # field

Hit POST to continue with transaction.

If Track Cash is turned on for user,

the pop-up will appear to enter

denominations given to member.

Hit OK when REMAINING is 0.00.

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Teller Transactions

The transaction will complete processing and information for record will appear in member’s history/statement.

The Cash & Check will appear in one line, while the fee for the CU check will appear on a separate line.

Transfer

Highlight the sub-share in which the

transfer will be made from and select

XFER

∙    The sub account selected is the

only account this transfer can

come from. It cannot come from

multiple accounts.

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Teller Transactions

Use the SPYGLASS and dropdown to select the correct account/suffix in which a transfer must be made.

Enter a dollar amount and hit the TAB key, this will populate another field.

The fields are similar to that of the DEPOSIT functions. Multiple transfers can be made to accounts (all from the same account).

As the transfer can only come from one account, a transfer TO can only be made one time per account, per transaction.

Error received in the event that a deposit would be made to the same suffix twice. (This is the same during a deposit as well). Hit OK to continue.

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Teller Transactions

All details for transfer will appear.

Can :

∙    Enter MESSAGE (MSG) that will be seen on member history/statement.

∙    Email receipt (if set up for credit union) box will appear to the right of MESSAGE field.

∙    Hide Balances. Will default if unassociated person.

∙    Skip Receipt. Receipt will still generate, but for archive only.

Hit POST to continue with

transaction.

Transfer detail will appear in

member history/statement on

suffix.

Cash Check

Highlight a sub-share and select CASH

CK.

∙    Will place a zero dollar memo

transaction on the primary

savings account only, regardless

of which account is highlighted

when the function is processed.

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Teller Transactions

If only one check, enter the amount in

CHECK IN field.

If multiple checks, select the ellipsis to

enter each individual check.

Enter each check individually. As

checks are entered, more fields will

appear.

Check Holds and On-US checks can

be processed.

The check total will appear in the CHECK

IN field. The FEE field will populate

based on check count and fee

configuration.

The LEFT side indicates the CHECK

CASHING SUMMARY for Today, Last 7

Days, and Current Month.

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Teller Transactions

If Track Cash is turned on, must enter

monetary denominations given to

member for cashing the check(s).

Hit OK to complete.

Zero dollar memo transaction will

appear on the primary savings to

indicate the member cashed check(s).

IRA Transactions

• IRA transactions can be completed in the same process as any deposit, withdrawal or transfer, however an IRA code is required for these transactions. In the event that an incorrect transaction code is used, the history record can be updated to the correct code.
  

• Since the core does is not integrated to the IRA vendor, credit union procedure should dictate how to finalize IRA transactions.
  

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Teller Transactions

For a deposit transaction, the drop

down menu should be used to

select contribution code.

For a withdrawal transaction, both an IRA code and withholdings can be selected.

The drop down is used for the IRA code. The Withhold Taxes field as an entire tax withholdings amount. This doesn’t separate state and federal taxes. A separate transaction can be completed for other taxes, if preferred.

If member wishes for a total withdrawal, and the funds to them are minus any taxes, an amount can be entered in the TOTAL WITHDRAWAL and assuming there is a rate or amount in the taxes field the system will calculate how much can be withdrawn.

Example of drop down options

for IRA withdrawals.

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Teller Transactions

For a transfer transaction, an

IRA code dropdown will

appear for the FROM

account.

Taxes can be withheld from

this function.

Example of drop

down options for IRA

withdrawals.

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Teller Transactions

If the transfer is going from an IRA to

and IRA, both line items will have a

drop down IRA associated with each

portion of the transaction.

If an IRA code is entered incorrectly, or needs to be changed, double click on the transaction in the history and the IRA code can be changed by using the drop down and SAVE.

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